1. Overview

At Computers Point Ltd, we are committed to providing you with a clear, reliable, and customer-focused shopping experience. This policy outlines your rights and our obligations when you purchase laptops from our website. We operate in accordance with UK consumer protection laws, including the Consumer Rights Act 2015 and Distance Selling Regulations.

2. Product Information
  • We make every effort to ensure that all product descriptions, images, and specifications are accurate and up to date.
  • If any errors are identified after purchase, we will contact you promptly to resolve the issue.
3. Pricing & Payment
  • All prices displayed on our website include VAT (where applicable).
  • We accept secure payments through debit/credit cards, Klarna (if available), and other trusted payment gateways.
  • Prices are subject to change without notice, but confirmed orders will not be affected.
4. Delivery
  • We offer delivery services across the UK, including standard and express shipping options.
  • Estimated delivery times are displayed at checkout.
  • Tracking details are provided via email once your order is dispatched.
5. Warranty
  • All new laptops come with a minimum 12-month manufacturer or seller warranty.
  • Refurbished or open-box laptops may have different warranty periods, which will be clearly specified on the product page.
6. Returns & Refunds
  • Under UK law, you have 14 days from the date of delivery to return your item for any reason.
  • To initiate a return, please contact us at: computerspointltd@gmail.com
Cooling-Off Period
Return Conditions
  • Returned items must be in original, unused condition, including packaging, manuals, and accessories.
  • Deductions may apply for damaged or incomplete returns.
Refund Process
  • Once your return is received and inspected, your refund will be processed within 5–10 business days.
  • Refunds are issued to the original payment method only.
7. Faulty or Damaged Products
  • If your laptop is faulty or damaged upon delivery, contact us within 30 days for a full refund or replacement.
  • After 30 days, issues will be addressed under the warranty terms, including repair or replacement options.
8. Customer Support

Our dedicated support team is here to help:

  • Email: computerspointltd@gmail.com
  • Phone: +447471158719
  • Live Chat: Available during business hours on our website
  • Opening Hours: Monday to Friday, 9am – 5pm (UK time)
9. Privacy

We take your privacy seriously and comply fully with the UK GDPR. Your information will never be shared without your consent. For more details, please refer to our Privacy Policy.

10. Governing Law

This policy is governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the UK courts.